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CX15 Privacy Policy — Your Information Is Completely Safe With Us

At cx15, your privacy isn't just a policy — it's a commitment. Find out exactly how your information is collected, used, and protected, with full transparency.

Last Updated: 1 January 2026
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Our Commitment

How cx15 Protects Your Privacy

We follow six core principles to keep your data safe

Encrypted Data Transmission
Every data exchange on cx15 is secured with 256-bit SSL encryption. Your banking and personal information is never transmitted in the open.
Secure Data Storage
Your data is stored on internationally certified, secure servers. Regular security audits and firewall protections are maintained at all times.
No Data Sharing
cx15 never sells your personal information to third parties. Data is only shared with trusted partners when required for legal compliance or KYC purposes.
Everything on your terms
Your consent is always obtained before your data is used for marketing or any additional purposes. You have the right to withdraw that consent at any time.
Minimal Data Collection
cx15 collects only the information essential to providing its services. No unnecessary personal data is ever requested.
Regular Policy Reviews
cx15's Privacy Policy is reviewed regularly and updated in line with legal changes. Members are notified in advance of any amendments.
Table of Contents

1. Introduction

Cx15 (cx15.bet) is a responsible online gaming platform that places the highest value on your privacy. This Privacy Policy explains what information cx15 collects, how it is used, and how it is kept secure.

By creating an account or using the cx15 website, you agree to this Privacy Policy. We encourage you to read it through to the end — it's in your own best interest.

Millions of members across Bangladesh visit cx15 every day and entrust us with their personal information. We never take that trust for granted. Our entire data protection framework is built around one goal: keeping that trust intact.

Applicability
This privacy policy applies equally to the cx15 website, mobile app, and all associated services.

2. Information We Collect

Cx15 only collects information that is strictly necessary. No excessive or irrelevant data is ever requested.

A) Information You Provide Directly

  • Identity Information: Full name, date of birth, National ID number
  • Contact Information: Mobile number, email address, current address
  • Financial Information: bKash / Nagad / Rocket number (for payment processing)
  • KYC Documents: NID photo, proof of address document, selfie

B) Automatically Collected Information

  • IP Address & Device Information
  • Browser type and operating system
  • Website usage logs (pages visited and time spent)
  • Transaction History & Betting Activity
Data Type Collection Method Mandatory?
Name and date of birth Registration Form ✓ Yes
Mobile Number Registration Form ✓ Yes
NID / Passport KYC Process ✓ For Withdrawals
Payment Number Transactions ✓ Yes
IP Address Automatic For Security
Cookie Data Automatic Optional

3. How We Use Your Information

Cx15 uses your information only for specific, legitimate purposes — never for personal gain or without authorisation.

Primary Uses

  • Account Management: To create, manage, and secure your account
  • Identity Verification: To complete the KYC process
  • Payment Processing: To confirm deposits and withdrawals
  • Customer Support: To assist you in resolving issues
  • Fraud Prevention: To ensure the security of your account and transactions
  • Legal Compliance: To meet licensing authority requirements and legal obligations

With Your Consent

  • To send you personalised promotions and offers
  • For analytical research aimed at improving the platform
  • For gathering feedback on new features and services
Please Note
cx15 never sells your information to advertisers or shares it with unauthorised third parties.

4. Data Retention & Periods

How long your data is retained depends on the type of information and applicable legal requirements.

Retention Period

  • Account Information: For the full duration of account activity and 5 years after closure (as required by law)
  • Transaction History: 7 years (as required by international financial regulations)
  • KYC Documents: 5 years after account closure
  • Customer Support Logs: 3 Years
  • Cookie Data: Typically 30 days to 2 years (depending on cookie type)

Once the retention period expires, data is securely deleted or anonymized.

5. Data Sharing & Third Parties

Cx15 never sells your data. However, in certain circumstances, information may be shared with trusted partners.

Who It May Be Shared With

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — to process transactions
  • KYC Verification Provider: Licensed agencies for identity verification
  • Technology Partners: Cloud storage & server services — subject to full confidentiality agreements
  • Law Enforcement: By court order or legal requirement
  • Regulatory Authority: For oversight by licensing authorities
Important
All companies that cx15 works with are required to sign strict confidentiality agreements. They are not permitted to use your data for their own purposes.

6. Cookie Policy

The cx15 website and app use cookies to help enhance your browsing experience.

Cookie Types

Cookie Type Purpose Duration Can it be disabled?
Essential Login Sessions & Security At End of Session No (Essential)
Analytics User Behaviour Analytics 2 Years ✓ Yes
Functionality Remembering Language & Preferences 1 Year ✓ Yes

You can manage or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the website.

7. Your Privacy Rights

As a cx15 member, you have several important rights over your own data.

1
Right to Access
You can submit a request to find out what information cx15 holds about you.
2
Right to Rectification
If any of your information is incorrect, you may request that it be updated.
3
Right to Erasure
In certain circumstances, you may request that your data be deleted.
4
Right to Object to Processing
You may opt out of your data being used for marketing purposes at any time.
5
Right to Data Portability
You may request an export of your data in a structured, portable format.
6
Right to Withdraw Consent
You may withdraw your consent for any consent-based data processing at any time.
To Exercise Your Rights
To exercise any of the rights above, email support@cx15.bet or reach us via live chat. cx15 typically responds within 30 days.

8. Child Protection

Cx15 strictly prohibits use by anyone under 18. We do not knowingly collect or store data from minors.

  • Age is verified at the time of registration
  • Age is re-verified during the KYC process
  • If a member is found to be under 18, their account will be closed immediately
  • If you suspect underage activity, parents or guardians can contact us at support@cx15.bet

9. Technical Security Measures

Cx15 uses internationally recognized technology to keep your information secure.

  • SSL/TLS Encryption: All data is transmitted using 256-bit encryption
  • Data Masking: Sensitive information within stored data is masked
  • Two-Step Verification: Option to enable 2FA protection on login
  • Firewall: Advanced Firewall & Intrusion Detection Systems
  • Security Audits: Regular third-party penetration testing
  • Data Backup: Encrypted backups stored at secure geographic locations
In the Event of a Security Breach
In the event of a data breach, cx15 will notify all affected members within 72 hours and take immediate remedial action.

10. Policy Updates

Cx15 reviews this Privacy Policy on a regular basis and updates it as needed. Changes may be triggered by legal requirements, new service additions, or security improvements.

Notification of Changes

  • Email notifications will be sent for major changes
  • A pop-up notice will be displayed on the website
  • You will be notified at least 14 days before any changes take effect
  • Continued use of cx15 after any changes constitutes your acceptance of the updated policy

11. Contact Us

For any privacy-related questions, requests, or complaints, please contact the cx15 Data Protection Team.

  • Email: privacy@cx15.bet
  • General Support: support@cx15.bet
  • Live Chat: Use the live chat button on the website (24/7)
Response Time
cx15 typically responds to privacy-related requests within 3 business days. Complex matters may take up to 30 days.

Privacy FAQs

No, never. Your phone number is used solely for account verification, OTP delivery, and customer support. Selling or transferring it to any third party is strictly prohibited.

In compliance with international financial regulations, cx15 retains KYC documents for up to 5 years after account closure, after which they are securely deleted.

cx15 may occasionally send you SMS messages about special offers and promotions. You can opt out at any time by emailing support@cx15.bet or contacting us via live chat.

When your account is closed, most of your data is deactivated. However, certain information — such as transaction records — may be retained for a set period as required by law. Full details are available in the Data Retention section (Section 4).
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Safe & Transparent — Your Privacy Comes First at cx15

Join cx15 knowing your data is fully secure. Become part of a platform trusted by millions of members.

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